Paybill numbers in Kenya: find the right one and pay safely
A single wrong digit sends your money to a stranger, and M-Pesa reversals are not guaranteed. This page explains how to get the right Paybill every time.
Where to get a trusted Paybill
Use your bank's official app or website, the bill or invoice, the official social media page, or the company's customer care line. Do not trust a number from a random post or message.
How to pay
Open M-Pesa, choose Lipa na M-Pesa, then Paybill. Enter the business number, the account number the company asks for, the amount and your PIN. Read the business name that appears before you confirm.
Check the name on screen
If the name shown does not match the business you intended, cancel. This simple check prevents most mistakes.
Wrong Paybill or wrong account
Contact Safaricom and the business quickly with the M-Pesa message. Keep all confirmations.
Paying a loan by Paybill
Your lender gives you its Paybill and an account number. Never pay to a personal number for a loan.
Frequently asked questions
Do Paybill payments cost extra?
Some do. The fee depends on the business and Safaricom's tariff, so read the charge shown before you confirm.
Can a Paybill payment be reversed?
Only under certain conditions, so check the details before you pay.
Last updated: October 2026. Loan Apps Kenya is an information website. We are not a lender and do not guarantee loan approval. ZangCash connects customers with independent businesses and providers. Borrow only what you can repay, and check that any lender is licensed by the Central Bank of Kenya (CBK) before you share personal details.